In this post, we will recommend to you 6 Best Shopify Live Chat and Helpdesk Apps. This list is made up of reviews by hukcommerce experts, to help you to refer and choose quality apps.
Top 6 Live Chat Apps for Shopify
Tidio Live Chat
Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!
Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
Highlight features:
- The option to support multiple languages.
- One of the highest-rated mobile app providers for iOS/Android in the industry.
- Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor.
- Rich widget customisation options.
- The option to see what your visitor is typing in real time…
Price: 0 – 18$.
Gorgias ‑ Live chat & Helpdesk
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Highlight features:
- Manage conversations from email, live chat, phone, and social in one helpdesk.
- See the full customer live chat and message history across different channels in one view.
- Support for multiple stores.
- Respond instantly with live chat.
- See customer support details and orders right next to the ticket.
- Respond in one click using pre-made templates.
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers…
Price: 60 – 750$.
tawk.to Live Chat
tawk.to is a free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.
Highlight features:
- Gain Insight.
- Increase Conversions.
- Stay Connected.
Price: Free.
Reamaze Live Chat & Helpdesk
Live Chat Customer Service Helpdesk + Chatbots & Help Center. The Best Customer Service Helpdesk, Live Chat Support and Chatbot Platform for Small, Medium & Enterprise eCommerce Businesses on Shopify & Shopify Plus. 1000s of merchants rely on & switch to Re:amaze for live chat and customer support.
Highlight features:
- More powerful, complete and affordable alternative compared to Zendesk, Gorgias, Tidio, Chatra.
- Manage multiple stores easily.
- Top rated merchant support.
- Not just chat, but also email, social, SMS, voice, Whatsapp + more.
- Demos, training, and onboarding.
- Boost sales, conversion, and retention.
- Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard…
Price: 20 – 500$.
Live Chat Alternative
Are you looking for an app that will help you to increase sales through your website? Are customer satisfaction and conversion optimization a priority for you? Do you want to use an app for free so you can see its benefits?
The Live Chat Alternative app is a unique live chat alternative that offers your shoppers to call and message you with just a click and free of charge! It will boost your service, sales, and conversion rate, and keep your customers happy.
Highlight features:
- Receive visitor calls straight to your mobile or landline phone. Use your already existing phone numbers to receive calls!
- Customers can call you for free from anywhere in the world.
- Let your site visitors get in touch with you by phone or message.
- Use call recording so you never miss a thing!
- Get the attention of your visitors.
- Build trust in your shoppers.
- Increase consumer confidence.
- Maximize Conversion rates.
Price: 0 – 29$.
Live Chat by Combidesk
This app is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb and has to potential to boost your conversion rate.
Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.
Highlight features:
- Automatic installation of the chat module in your Shopify webshop.
- During the chat automatic completion of customer information in the chat module. This provides a low barrier of entry for starting a chat conversation.
- Current products in the shopping basket are shown in the chat dashboard (under ‘user info’). This way you can provide an even more personalized service and increase your conversion.
- Know exactly who visited your site. Live monitoring of visitors while they show, get to know where they came from, page history, current URL, returning visitors, etc…
- Adjust the chat-widget to your own style.
- Access to a user-friendly dashboard with saved chat history, message templates, visitor priority, Q&A and a smart responder. This app integrates Shopify data in the chat dashboard.
- Choose to answer your visitors from your smartphone or dashboard. * Installation takes only a few seconds.
Price: 5$.
Hope this list of Top 6 Shopify Live Chat and Helpdesk Apps will help you.
Thank you for reading!
